Fill out this form to request a return, refund, or exchange. We review every submission within 2 business days.
A clean, structured return request form that collects everything you need to process returns without the back-and-forth emails. Captures order details, return reasons, product condition, and preferred resolution in a single submission — no attachments lost, no missing info.
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A product return request form is a structured digital form customers fill out when they want to return a purchased item for a refund, exchange, or store credit. Businesses use it to replace unstructured email threads with a consistent intake process that captures order numbers, return reasons, and product condition upfront. This cuts the average handling time per return case by more than half. Without a form, support teams often spend 3 to 5 emails gathering the same information before they can approve anything.
GenZform lets you create and publish a return request form in under 10 minutes without writing any code. You pick the fields you need, set required validations, and share the form link or embed it on your returns page. Submissions go directly to a response dashboard where you can export to CSV or trigger a webhook to your order management system. There is no backend to configure and no hosting costs for basic use.
A complete return request form should capture the customer name, email, and phone number for follow-up; the order number and purchase date to locate the transaction; the product name and a description of the issue; the requested resolution (refund, exchange, or store credit); and the product condition at the time of return. A file upload field for receipts or photos is worth adding because it reduces manual follow-up on 60 to 70 percent of cases. Return reason is also useful as a dropdown since the data helps identify recurring product quality issues.
Yes. GenZform's upload field accepts images, PDFs, and documents so customers can attach purchase receipts, photos of damaged items, or unboxing videos alongside their return request. Uploaded files are stored securely and linked to the specific response record. This is especially useful for claims involving damaged or defective products where visual evidence speeds up approval.
Google Forms covers basic data collection but has no built-in file upload size management, no webhook triggers for order management tools, and no branded thank-you pages. GenZform includes conditional logic, webhook integrations, Zapier connectivity to 5,000+ apps, and CSV export on the free plan. For a returns workflow where you need to route data to a fulfillment tool or send an automated acknowledgment email, GenZform handles that without third-party glue code. Google Forms would require a Google Apps Script or third-party add-on to do the same.
For a small e-commerce store handling fewer than a few hundred returns per month, the GenZform product return request template covers all standard needs: order lookup fields, return reason selection, condition assessment, resolution preference, and file upload for proof of purchase. It is free to use on the GenZform free plan, which includes 100 forms, 100 AI credits, and unlimited responses. You can embed it directly on a Shopify, WooCommerce, or static returns page without any plugin.
GenZform has a free plan at $0 per month that includes 100 forms, 100 AI credits, unlimited responses, CSV export, and webhooks. That covers most small to mid-size return workflows with no time limit. The Pro plan is $19 per month and adds unlimited forms, unlimited AI credits, white-label branding, advanced analytics, and Google Analytics and Meta Pixel integration. There are no per-submission fees on either plan.
Yes. Every GenZform form has a direct link you can share and an embed snippet you paste into any HTML page. The form renders responsively on desktop and mobile. For Shopify stores, you can add the embed to a custom page or use a Zapier zap to connect submissions back to your order management flow. No developer is required for basic embedding.
GenZform supports CSV export, webhooks, Google Sheets sync, and Zapier integration, which connects to over 5,000 apps including Shopify, WooCommerce, Zendesk, HubSpot, and Airtable. You can configure a webhook to fire on each new return submission and push the data directly into your fulfillment or support system. Zapier handles the mapping without any custom code.
From the GenZform response dashboard, you can export all submissions as a CSV file at any time. The export includes all field values, submission timestamps, and uploaded file URLs. You can also connect GenZform to Google Sheets via the native integration so new return requests appear in a spreadsheet automatically. For bulk processing, the webhook option pushes each submission to your system in real time.
Every template ships with 2 design variants. Switch between them anytime -- no need to rebuild anything.
Color themes
One-click color palettes so the form matches your brand.
Shows all fields on the page at once. Works well for longer forms, applications, and surveys where people want to scan everything before filling in.
One question at a time, Typeform-style. Tends to get higher completion rates for shorter surveys, quizzes, and lead capture.
Build forms people actually finish. Here's what you get.
Describe what you need in plain English. The AI handles fields, conditional logic, and styling.
Every plan includes unlimited submissions. You won't pay per response, no matter how many you collect.
Send data to your CRM, Google Sheets, or Slack automatically. Zapier connects you to 5,000+ other apps.
Branching, answer piping, custom variables, and built-in calculators for pricing, ROI, or scoring.
Forms, quizzes, surveys, calculators, polls. Two layout styles with one-click color themes.
Responsive on every device. See completion rates, drop-offs, and response trends in your dashboard.
